Got a question about Epiology?
Is Epiology safe for long-term, preventative use?
Yes, the Epiology acne skincare range is completely safe for long term, preventative use, day and night. In addition to its anti-bacterial properties, the bio-protein complex in Epiology prevents the spread of acne causing bacteria, actively calming the skin and soothing the redness associated with acne.
Can Epiology be used under makeup?
Yes! It can be used under makeup and is suitable for all skin types. The Advanced Anti-Acne Cream creates the perfect matte finish under makeup.
Is Epiology suitable for men?
Absolutely. The Epiology acne skincare range is fragrance and colour free, and can even be used instead of soap-based shaving foams that typically aggravate the skin.
Can I use Epiology alongside prescription acne medication?
Epiology is completely safe for use in combination with prescribed acne medication such as tetracycline or isotretinoin. The Advanced Anti-Acne cream will help keep skin hydrated and reduce the dryness and redness that may be associated with the use of isotretinoin.
Is Epiology safe to use in pregnancy?
Yes, all of the Epiology acne skincare range is completely safe to use during pregnancy.
Acne and general skincare
Why is acne most common in teenagers?
During puberty there is an increase in the amount of oil (sebum) produced in the skin. The skin on the face, neck and back has lots of hair follicles (pores), and these become blocked with oil which provides the ideal environment for acne bacteria to grow.
Is adult acne different to teenage acne?
Adult acne is more likely to be reddish nodules around the mouth, jawline and on the chin as opposed to the whiteheads and blackheads that typically occur for teenagers on the forehead, nose and cheeks. Hormonal changes are the most common causes of acne, so women are more likely to experience adult acne than men.
Are acne products designed for teenagers OK for adults to use?
In general, over-the-counter products for acne are suitable for all ages, however many of them tend to have a drying, irritating effect on the skin (because they aim to reduce oil), which can also have a harsh effect on sensitive skin.
Epiology is particularly useful for adult skin because it doesn’t have the side-effect of dryness, and it combines a lightly moisturising effect with its proven anti-acne properties.
Are some people more acne-prone than others?
People with sensitive skin are more prone to acne because they’re more likely to have a reaction to the presence of bacteria or damage to the skin. That’s why it’s important to avoid damaging the skin with sunburn or by using harsh skincare and strong exfoliators and toners. Damage to the skin is likely to set off an acne attack a few days later because the skin increases oil (sebum) production as a protective response.
Can I prevent spots from developing?
Epiology’s Extra Strength Spot Gel is particularly effective against those “hot spots” you can feel developing under the skin. It reduces the redness of the spot and prevents the spread of bacteria which, left untreated, can lead to acne.
Are exfoliants useful in treating acne?
Exfoliants can have a similar effect to over-the-counter acne treatments that contain salicylic acid. While they can be useful in clearing blocked pores, continued over-use can increase sebum production and cause redness in sensitive skin. The occasional exfoliation won’t hurt though.
Should I squeeze my pimples? Even the really bad ones?
No! Squeezing can make your skin take longer to heal because it often drives bacteria deeper into the pore and can cause scarring. Try to keep your hands away from your face as much as possible to avoid spreading bacteria from your fingers to your skin.
Does chocolate cause pimples?
Experts agree that too much sugar is never a good idea and eating well is part of having healthy skin – but the occasional sweet treat will not give you acne.
Shop FAQs
Where to buy Epiology
Epiology is available from your local pharmacy or health store in New Zealand. Other chains and independent pharmacies are also able to stock Epiology products. Give your local pharmacy a call and ask for Epiology Skincare by name. If they don’t already stock it they may be happy to order some in for you. Can’t find a store in your area? Don’t panic – shop for your favourite Epiology products direct from our Online Store.
Shipping
Orders placed by 2pm Monday – Friday will be shipped out of our warehouse the same day. Orders placed after 2pm Monday – Friday will be shipped out of our warehouse the next business day. Shipping is by standard National or International Parcel Post which is not a tracked service. Delivery times can vary dependent on mail volumes being experienced by NZ Post and affiliated international mail services but are typically:
3-5 working days within New Zealand
10-15 working days for International Deliveries
However, we are currently experiencing postal delays due to Covid-19 complications, particularly for international customers, and 6-8 week timeframes are not uncommon. Please ensure you supply the correct delivery address as we take no responsibility for lost parcels where the address supplied was incomplete or incorrect.
As of Monday 12 October 2020, we offer free shipping within NZ for all orders over a minimum spend of $35. Orders that don’t meet this threshold will incur a $5 delivery charge. International shipping charges are approximately $12 per order to Australia, and $20-25 for all other countries (differs slightly country by country), with free shipping for orders over $120.
Shipping charges are subject to change at our discretion and will be posted on this site. Large orders may incur a surcharge in addition to the standard rates. We may offer free shipping promotions from time to time. Special conditions may apply to any such promotions.
Don't see your country on our shipping list? Contact us for shipping to your country.
Returns Policy
We want you to be totally satisfied with your purchase from our website. If within 15 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs.
Please contact us and we’ll advise you of your nearest location to return your goods. We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.
Currency, Customs and Charges
Please be aware that recipients outside NZ may have to pay import duty or other customs taxes. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
Our shop shows each product cost as NZD, USD, EUR, GBP or AUD for customer reference, however all purchases through the checkout are to be made in NZD.
Free Gift Wrapping
If you’re sending a gift to a friend, we’ll wrap it in smart wrapping paper and include a card for your special message – at no cost to you. Simply check on ‘include a gift message’ during checkout and enter your message in the text box provided.
Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.
Order Cancellations
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
Payment - Bank Transfer
Just a note on international bank transfers: if you'd like to make your purchase on our website using a bank transfer rather than going through PayPal, help could be at hand. Websites like https://transferwise.com/nz facilitate bank transfers between countries, minimising traditionally large fees. Please note Epiology is in no way affiliated with TransferWise, and it is up to the customer to do their own due diligence before using the service.
