Shipping & Returns

Shipping

Orders placed by 2 PM Monday – Friday will be shipped out of our warehouse the same day. Orders placed after 2PM Monday – Friday will be shipped out of our warehouse the next business day. Shipping is by standard National or International Parcel Post which is not a tracked service.

Delivery times can vary dependent on mail volumes being experienced by NZ Post and affiliated international mail services but are typically:

  • 3-5 working days within New Zealand
  • 10-15 working days for International Deliveries

Please ensure you supply the correct delivery address as we take no responsibility for lost parcels where the address supplied was incomplete or incorrect.

Charges are flat rates of $5 within NZ and $15 for International Deliveries. Shipping charges are subject to change at our discretion and will be posted on this site. Large orders may incur a surcharge in addition to the standard rates. We may offer free shipping promotions from time to time. Special conditions may apply to any such promotions.

Returns Policy

We want you to be totally satisfied with your purchase from our website. If within 15 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we’ll advise you of your nearest location to return your goods.

We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.

Customs & Charges

Please be aware that recipients outside NZ may have to pay import duty or other customs taxes. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.